Frequently Asked Questions

In a condo, DCC-9 is necessary when the electrical panel is at a full capacity and the unit’s electric meter is accessible from the parking space.

In a home, DCC-10 is needed, rather than a panel upgrade that would otherwise be required.

DCC is an electrical component specifically designed to allow the addition of an EV charging unit to an existing panel at a full load – but it is not an EV charger.

DCC-9 permits charger installations in condo’s/apartments where the electrical panel is physically far from the parking spot.

DCC-10 simplifies charger installation in a home where the panel is at a full capacity.

DCC allows the connection of any EV charger to a fully loaded panel by managing the energy available at any given time, whether in a home or in a condo.

1. DCC does a real-time reading of the total power consumption of a home or condo electrical panel;
2. It detects when the total power consumption of the main circuit breaker exceeds 80% and temporarily de-energizes the charger.
3. When DCC detects that the total power consumption of the electrical panel is less than 80% for more than 15 minutes it automatically re-energizes the charger.

DCC will only allow power to be delivered to the EV charger if the total demand of the panel is below its full capacity.

Yes.

In the United States: The NEMA 14-50 is for a 40A continuous load, which means that a 50A breaker is needed. DCC-10-50A and DCC-9-50A are the models recommended for use.

In Canada: The NEMA 14-50 are for a 32A continuous load, which means that a 40A breaker is needed. DCC-10-40A and DCC-9-40A are the models recommended for use.

We generally see installations within the electrical room, however it is not uncommon to see exterior installations using the DCC-9-3R and DCC-10-3R.

DCC is compliant with National Electric Code (NEC) 70-619 Article 750.

Certifications: UL Listed and CSA (CAN/USA C22.2 14-13 UL 508, 17th Ed.)

Local inspectors may not always be familiar with this Energy Management System. It is recommend to share DCC specifications with inspectors, prior to purchase, for familiarization and approval..

Any questions by a local inspector can be directed to support@dccelectric.com

Yes, we recommend employing a licensed electrician for any related electrical work.

Yes.

Certifications: UL 508 and also CSA 22.2 No. 14.

DCC is available in the United States and Canada.

A local distributor can be found on our Distributors page.

Licensed Contractors, Tesla Recommended Electrician and Qmerit Recommended Electricians:
We offer wholesale pricing to licensed professionals, please complete this form for further details.

EV owners in the United States:
Shop DCC here.

EV owners in Canada:
Shop DCC here.

Each purchase of a DCC includes shipping. Once your order is confirmed, please allow 48 hours for processing prior to shipment.

Delivery Timelines:
Shipping to the United States: 5 to 9 business days.*

Shipping within Canada: 3 to 5 business days.

Kindly note that these timelines may be affected during the holidays.

*Customs and carrier services may affect delivery dates and times.

This policy applies to orders placed on our online store. For orders placed by distributors, refer to the Distribution Agreement Form.

How to Return a Product

All returns must be sent to 2514 boul. Le Corbusier, Laval (QC) H7S 2K3. The shipping service is at the buyer’s choice.

How Long Customers Have to Return a Product

The buyer has 12 months from the date of purchase of the order to return the product(s). Beyond this period, the return will not be accepted.

Who Pays for Return Shipping

The buyer is responsible for return shipping costs.

How Long Returns Take and Method of Return

Refunds for product(s) purchased on the online store will be made directly through the online store. The refund will be made to the customer’s credit card upon receipt of the returned product(s).

Restocking Fees

No restocking fees are charged for returns of products ordered through the online store.

Return Conditions

The seller agrees to take back the products ONLY if they have not been opened or unpacked, if they are in their original packaging, if they are clean and unused. Valid proof of payment is also required for all returns.

Products that Can or Cannot be Returned

All products are returnable under the previously mentioned conditions.

Faulty or Defective Products

If a product arrives defective or damaged, the buyer should contact the seller as soon as possible before requesting a return. Shipping costs for defective or damaged products will be paid by the seller. Restocking fees do not apply.

Receipt of the Wrong Product

If the buyer receives a product that is different from what he ordered, restocking fees do not apply. However, the product must be returned in its original condition, that is, unopened, in its original packaging, clean and unused. Proof of order and payment is required for the return. Shipping costs will be paid by the seller.

Note: it is not possible to modify an order once payment has been made. If the buyer wants to change his order, he must place a new order and return the first one after receipt. The order must be returned under the conditions mentioned above.

RVE is the founding company behind the DCC product line up. We are a team of passionate EV advocates who believe that everyone should have easy and reliable access to power for sustainable transport.